Our range exclusively includes new goods from A-brand manufacturers in original packaging with EU manufacturer warranty:

• MDA (Major Domestic Appliances): Refrigerators, washing machines, dishwashers, stoves, ovens
• SDA (Small Domestic Appliances): Coffee machines, vacuum cleaners, kitchen appliances
• Consumer Electronics: Televisions, audio, photography, gaming
• Home & Garden: Garden equipment, tools
• IT & Computer: Computer equipment, peripherals

All statutory fees and charges (e.g., WEEE, GRS) are settled. We do not carry B-grade goods.

Exclusively commercial customers in Germany, the EU, and worldwide. Requirements:

• Valid business license or commercial register extract
• Valid VAT identification number (VAT ID), verified through the Federal Central Tax Office
• Fully completed and signed customer form
• Accepted Terms & Conditions and Side Letter

Private customers are not served.

1. Download the customer form from our website (section "Become a Customer")
2. Complete the form in full and sign it
3. Attach the following documents:

• Business license or commercial register extract
• Proof of your VAT ID

4. Submit the documents via our Website or send everything by email to info@manolya.de

After review and approval, you will receive your access credentials and price lists within 24–48 hours.

Yes. Registration with Manolya is free of charge for both wholesale and dropshipping customers. There are no setup fees, monthly fees or other recurring costs.

Wholesale

• Delivery area: Europe and worldwide
• Minimum order value: €5,000 (net)
• Pickup available: Berlin warehouse
• Delivery: EXW Berlin; CIP delivery on request (freight costs borne by customer)
• Use: Resale, projects, own consumption

Dropshipping

• Delivery area: Germany only
• Minimum order value: None
• Delivery time: 2–3 business days
• Packaging: Neutral, without Manolya branding
• Delivery note: Individual delivery notes with your company details possible
• Use: Direct shipment to your end customers

After successful registration, you will receive:

• Price lists (CSV or Excel) with EAN, article description, net price (EXW Berlin), product availability, which are updated every 10 minutes
• No product images or descriptions
• Access to our online store if you have registered for dropshipping

Prices are net/net, plus statutory VAT (where applicable).

Wholesale:

1. Inquiry by email with EAN numbers and desired quantities
2. We check availability and create an offer
3. Upon acceptance: written order confirmation
4. Delivery according to agreed delivery date (EXW or CIP)
5. Pickup at Berlin warehouse possible by appointment

Dropshipping:

1. Order by email with EAN or through our webshop, quantity, and complete delivery address of your end customer
2. We confirm availability and delivery date
3. Shipping within 2–3 business days
4. Dropshipping orders are shipped in plain packaging; upon request, custom shipping notes can also be provided
5. Once the goods are shipped you will automatically receive a tracking number

Delivery:

• Standard delivery: EXW Berlin (Incoterms 2020)
• CIP delivery available on request (freight costs borne by customer)
• Free delivery individually reviewed for larger orders

Goods acceptance – Important:

Upon delivery, goods must be checked for completeness and integrity before signing the delivery note.

Once you issue a "clean receipt" (checked in the presence of the delivering carrier), subsequent claims for shortages or transport damage will not be recognized.

Please note defects, shortages, or damage immediately on the freight documents.

Yes. The resale of our products through external online shops and marketplaces such as Amazon or eBay is generally permitted. This also applies to our dropshipping service, where we can ship the ordered products directly to your end customers.

Yes. The automated transfer of orders, for example via Base.com or Transus, is generally possible.

After registering for our dropshipping service, you will initially receive access to our webshop, where orders can be placed manually.

Once a regular order volume of approximately 50 orders per month has been reached, it is possible to set up an automated integration. This allows orders from connected systems to be transferred directly to us, further automating the ordering process.

At present, we do not have any active customer integrations with Base.com. However, an integration with Base.com is technically possible and can be set up once the required order volume has been reached.

Alternatively, integrations via other systems, such as Transus, are also possible.

Shipping costs depend on the business model.

Dropshipping: Shipping costs for dropshipping orders within Germany range from €11.70 to €78.70 net. The actual shipping costs depend on the weight and size of the goods.

Wholesale: There are no fixed shipping rates for wholesale orders. Freight costs are calculated individually based on the number of pallets, pallet dimensions and delivery destination.

First two orders:

• Advance payment (100% before shipping)

From the third order:

After a successful business relationship, the following payment methods are available:

• SEPA direct debit
• Payment terms (e.g., net 14 days) – subject to credit insurance

Payment terms are individually agreed and require a positive credit check.

All products have manufacturer warranty according to the warranty conditions of the respective manufacturer.

Warranty processing is exclusively through authorized manufacturer service centers – not through Manolya.

In case of warranty claims, your customers contact the manufacturer service directly. A list of service centers can be found on the manufacturers' websites.

No. Manolya does not accept returns of goods.

Please ensure before ordering that:

• Items meet your customers' requirements
• EAN numbers are correct
• Quantities and specifications are accurate

In case of defective goods, the manufacturer warranty applies (see Question 10).

Transport damage and similar cases are reviewed and handled individually by our logistics department.

To do so, please contact logistik@manolya.de with your order number.

Contact our team:

📧 Email: info@manolya.de

📞 Phone: +49 30 397 444 56

🌐 Website: www.manolya.de